Questions, answered.

Every piece is made to order. Making takes 2 to 5 business days, and most orders are on their way within 3. Transit adds 3 to 4 business days in the US. The whole picture lives on Shipping & Delivery.

Write to us as soon as you can. Once a piece enters making we usually cannot pull it back, so the sooner your note lands, the more we can do. Address fixes work the same way: possible before it ships, not after.

In the United States, at the production facility closest to you. Made when you order it; nothing sits in a warehouse.

Not yet. If you are somewhere else, tell us where and we will let you know when we get there.

Open What's my size?, our fit finder, right from this page. It takes under a minute, it is honest about edge cases, and your recommendation follows you around the store. Prefer charts? The Sizing section on every product page carries that piece's full chart, and Our Pieces carries detailed measurements, fit notes, and a measuring guide for every piece.

Try our size finder tool: it helps you pick the size based on how you like your tops to fit. The rule of thumb: size down for a closer fit, up for a relaxed one.

They match the charts we publish, and every measurement in those charts is one we verified ourselves. When a piece wears notably roomy or trim, its page says so in plain words.

Calculated at checkout by weight and destination. Orders over $100 ship free within the US.

On US orders over $100. The banner at the top of the store keeps that current.

Scans can lag a day or two, especially between carriers. If nothing changes for five business days, write to us and we will chase it.

We replace it free within 30 days: your order number plus a photo, nothing to send back. The whole promise is on Returns & Exchanges.

Because each piece is made for your order, we cannot take size returns, which is exactly why the size finder exists. If something else went wrong with your order, write to us; we would rather help than quote policy.

5 to 10 business days after approval, back to your original payment method.

Every piece has its own care, spelled out where you need it: in the Material & Care section on every product page, and in the full care guide for each piece on Our Pieces.

Very close. Screens run brighter than fabric, so a subtle shift is normal for made-to-order pieces. A flaw is a different matter entirely. The quality of every design and every piece is a promise we stand behind: if yours arrives flawed, we replace it.

Our Pieces documents every one: fabric, weight, and feel, with full dimensions and measurements, fit notes, and a measuring guide for each piece.

Yes. Names, word swaps and color changes on any design in the shop, plus art reworks and commissions from scratch. See The Custom Studio for real before and after examples, then write to us with the piece and what you want. A free mockup comes back within 48 hours.