Replaced free
Damaged, flawed, or not what you ordered: we make it right at no cost to you.
Customer care
Returns & Exchanges
Each piece is made for your order, which changes what returns mean. Here is our promise in plain words, no maze.
30 days
From the day your order arrives to tell us something is wrong.
Nothing to send back
We never ask you to mail anything anywhere. A photo does the job.
How a claim works
Write to us
Within 30 days of delivery, with your order number. The contact page reaches the studio directly.
Attach a photo
A clear shot of the issue is all the paperwork we need. It is also what helps us fix the cause.
We make it right
A fresh piece on us, or a refund to your original payment method. Refunds land in 5 to 10 business days.
What we cannot take back
Because every piece is made for your order, we cannot resell a return. So we do not accept returns for a change of mind or a size that did not work out, and we cannot cover an address typed wrong at checkout.
The same fact has a bright side: your piece never sat in a warehouse, and nothing we make ends up as a pile of unsold stock. We think that trade is right.
Get the size right the first time
Every measurement we publish is one we verified ourselves. Here is how to be sure of yours before you order:
- The Sizing section on every product page carries that piece's full chart.
- Our Pieces lays out detailed measurements, fit notes, and a measuring guide for every piece we make.
- Use : answer a few questions, or take two measurements, and it names your size on every piece we make. It takes under a minute, it is honest about edge cases, and your recommended size will be shown on every product page around the store.
The fine points
- A claimed piece should be unworn and unwashed, as it arrived.
- Photos of the issue are required for every claim.
- Bought as a gift? The recipient can write to us directly and we will sort it out with them.