Returns & Exchanges
Each piece is made for your order, which changes what returns mean. Here is our promise in plain words.
The short version
- Replaced free. Damaged, flawed, or not what you ordered: we make it right at no cost to you.
- 30 days. From the day your order arrives to tell us something is wrong.
- Nothing to send back. We never ask you to mail anything anywhere. A photo does the job.
How a claim works
Within 30 days of delivery, write to us with your order number and a clear photo of the issue. We answer with a fresh piece on us, or a refund to your original payment method. Refunds land in 5 to 10 business days.
What we cannot take back
Because every piece is made for your order, we cannot resell a return. So we do not accept returns for a change of mind or a size that did not work out, and we cannot cover an address typed wrong at checkout. A claimed piece should be unworn and unwashed, as it arrived.
Get the size right the first time
Every measurement we publish is one we verified ourselves. Here is how to be sure of yours before you order:
- The Sizing section on every product page carries that piece's full chart.
- Our Pieces lays out detailed measurements, fit notes, and a measuring guide for every piece we make.
- Or use Canvono's fit finder: answer a few questions, or take two measurements, and it names your size on every piece we make. It takes under a minute, it is honest about edge cases, and your recommended size will be shown on every product page around the store.
Wondering when orders land? See Shipping & Delivery.